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FAQ’S

Here you can get answers to frequently asked questions. If you can’t find the answer to your question, please do drop us a message using the contact page.

Why did you develop Notesero ?

The idea initially came about because on numerous occasions you hear the same old comment - ‘I meant to remind you about that’!


So the idea was born. What if you could remind someone about something at the appropriate location and send a reminder to your friend or family member there and then. And because you can send the reminder at the exact time you think about it, you don’t have to worry about remembering to remind the person!


Why Do I Need To Choose ‘Always Use My Location’ On My Phone?

For Notesero to function properly and remind you of things, even when the app is not running, ‘Always Use My Location’ is necessary. Notesero uses something called ‘Region Monitoring’ and it is this monitoring that allows Notesero to remind you of something when you reach a region. It is unable to do this if your location is set to ‘Whilst Using The App’ or ‘Never’


Does That Mean You Are Always Tracking My Location?

Absolutely not. Contrary to popular belief this is not the case at all. In fact your location is only monitored when needed, as you start to approach a reminder. Other than that it is not using your location. And when it is monitoring your location it is doing this at device level using GPS so your location is never transmitted.


Do You Store My Location?

No. Due to the way Notesero works, there’s absolutely no need for us to store your location anywhere. The only locations we store in the cloud are the coordinates for reminders you have set and reminders from your friends. We have no need to store you or your friends location. 


Doesn’t ‘Always Use My Location’ Use A Lot Of Battery?

No. Based on our testing you’ll notice little battery difference when using Notesero. The fact is, Notesero is not always monitoring your location. It is only monitoring very infrequently (when you get close to a reminder or note).  Even though the location setting is ‘Always Use My Location’ it’s not actually always monitoring your location.


Notesero Is Not Reminding Me When I Get To A Location?

Firstly, you’ll want to make sure that location is set to ‘Always’ for Notesero, see the above explanation in terms of location.

Go to Settings on your device, choose Privacy, tap on Location Services, find Notesero from the list and set to ‘Always’ from Allow Location Services.


If Location Services is set to always, check where you placed the marker on the map. Reminders have a 200m radius so when you place a pin on the map it’s a good idea to zoom in nice and close when you place the pin to ensure it’s in the right place.


A reminder will not trigger if you place a reminder or note at a place you are currently. For example, if you place a reminder on your house whilst sitting on your sofa, the reminder won’t trigger until you next arrive home. 

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